Deleting your account

How to delete your account

• Sign in at app.siteflect.com or in the Siteflect phone app.
• Open Settings → Delete account.
• Type your password and the word DELETE, then tap “Delete my account for good”.

You receive the confirmation by email.

Before you delete it

• If your business has an active subscription, cancel it first in your account, on the web.
• If you are the only owner of a business that has other members, make someone else an owner or remove the other members.

What is deleted

At once: your account and the businesses you own alone, with everything they hold: the sites, photos, logos, connected domains, messages, bookings, subscribers, reviews and statistics. You simply leave the businesses where you are only a member; they stay with the others.

What is kept, and for how long

• Invoices, at Stripe, and the amounts in the credit history: 10 years, as accounting law requires, with nothing that identifies you.
• The security log, with its actions anonymised: at most 12 months.
• Encrypted backups: at most 28 days, until they rotate.

Can’t sign in any more?

Write to us through the contact page from your account’s email address and ask for the deletion. We confirm it is you and delete the account within 30 days.